We are here to help – please feel free to contact us info@oakrangewagyu.co.nz for any queries regarding your purchase.

Your purchase of any products from us is governed by the policies and terms and conditions below. We reserve the right to update these policies and terms from time to time.

Because of the perishable nature of our products, all orders are final. We cannot offer returns, refunds, or exchanges following a change of mind or if delivery was delayed or mishandled through no fault of ours. However, if we have made a mistake with your order, or if our product arrives in a damaged or unusable state, please let us know within 24 hours of arrival. We will do what we can to make it right.